Client Care & Operations
Melissa Outlaw
Vice President, Operations
Melissa Outlaw
Vice President, Operations
Melissa Outlaw is the Vice President of U.S. Operations for the Background Screening division of Kroll. In this role she manages the daily operations of Kroll’s core background screening business, overseeing the entire Operations department, including records, verifications, and quality assurance.
With more than 11 years of experience in the pre-employment screening industry, Melissa brings to the table an intimate knowledge of the structure and support necessary to performing compliant and accurate reporting. Her expertise on the processes and procedures involved in the screening industry has resulted in increased internal streamlining and greater cost efficiencies for our clientele.
Melissa has been with Kroll for nine years, is a licensed private investigator in the state of Tennessee, and is a member of the National Association of Professional Background Screeners (NAPBS). She earned her B.S. in Criminal Justice from East Tennessee State University and holds a Masters in Criminal Justice from the University of South Carolina.